Refund and Returns Policy

Service Terms, Conditions, Refund and Returns policy

Technical problems may result from software or hardware failure, corruption or user error and may not be correctable. “A-Z Computer Solutions” reserves the right to refrain from providing any or all services ordered and refund your payment if reasonable minus any labor, parts, or any other charges that may apply or occur, wholly or in part, if minimum system requirements are not met or if technical conditions or customer requirements are unusual, extensive, or beyond the scope of this service agreement or beyond the technicians control as reasonably determined by “A-Z Computer Solutions”. “A-Z Computer Solutions” will never share anything they may find or come across on a customer’s computer/hard drive unless forced upon by law enforcement.

The customer also agrees that under certain circumstances it (example: no remote connectivity) is not possible to provide remote support to the customer and in those situations, our support group will offer on-site support in order to resolve the situation. If the customer does not agree to on-site support a min free of half an hour will be bill to the customer and any additional money will be refunded.

You understand and agree that prior to contacting or allowing “A-Z Computer Solutions” to perform diagnostic repair or any other services on your computer, it is your responsibility to back-up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that “A-Z Computer Solutions” shall not be responsible under any circumstance for any loss or corruption of data and/or software or hardware or any other parts as well as USB’s/DVD’s etc. You also acknowledge if a System Reinstallation occurs, you will lose all files on your hard drive unless they have been backed up prior, or if recoverable, backed up by “A-Z Computer Solutions” upon request. You agree that any system software that needs to be installed will be via media provided by the customer and A-Z Computer Solutions will provide no software unless a license is purchased.  You agree to pay fees in accordance with “A-Z Computer Solutions” rates and policies. Any computer or other computer-related items, such as, software, hardware, monitors, computers, towers, or laptops, not picked up or any unpaid fees that are due that go beyond 30 days, you give “A-Z Computer Solutions” the right to take ownership of any and all said items. If you agree to have computer hardware or components recycled by the “A-Z Computer Solutions” technician, you acknowledge that they will be non-recoverable as soon as they are removed from the worksite and or delivered for disposal.

By agreeing to these terms, you agree to pay “A-Z Computer Solutions” in full for products and services rendered. Failure to pay will result in legal actions in which you agree to pay for all legal costs, including all collection fees incurred by “A-Z Computer Solutions” to obtain payment. Any check not honored upon presentation to a bank will incur a $50 NSF fee each time it is presented to a bank or whatever maximum is allowed by law, whichever is greater. All sales are final. “A-Z Computer Solutions” will not be held responsible for any problems arising from third-party software installed on your computer by our technicians, you, or other third party. “A-Z Computer Solutions” will not be held liable for lost data due to hardware failure, virus, spyware, corruption or any other situation. If any problems with third-party software or hardware arise, it is your responsibility to obtain support from the manufacturer of the product at fault. A-Z Computer Solutions will not under any circumstances refund any opened software. Under no circumstances shall “A-Z Computer Solutions” be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by “A-Z Computer Solutions” or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder. “A-Z Computer Solutions” shall not be liable for any failure or delay in performance due to any cause. If “A-Z Computer Solutions” ability to render services is impaired by your failure to cooperate or circumstances beyond the control of “A-Z Computer Solutions”, “A-Z Computer Solutions” may choose not to provide services. By agreeing to these terms, you will agree to release and hold harmless “A-Z Computer Solutions” from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by “A-Z Computer Solutions” and all of their employees. This includes but is not limited to marks or scratches on the inner or outer surfaces of the computer, data loss or lack of function in any component or element of your computer system and/ or peripherals as a result of “A-Z Computer Solutions” actions or the actions of its agents, partners, and/or third-party service providers. You agree that “A-Z Computer Solutions” total liability for damages related to its provision of services is limited to the total amount you pay for such services, and you release “A-Z Computer Solutions” from liability for any indirect, incidental, special, or consequential damages.

Call us at our office if you have any questions related to refunds and returns.

Cancelation policy

If you are unable to honor your scheduled appointment with us, we ask you to please contact our office immediately. Since appointments are in high demand, your prompt cancellation will give another customer the opportunity to schedule our technician for the services they require. You may cancel your scheduled appointment with A-Z Computer Solutions by contacting us by phone at xxx-xxx-xxxx to speak with a support agent or to leave a message at any time with your name and phone number, and the appointment date and time. Appointments that are not canceled at least two hours prior to your scheduled appointment will be subject to a $50 fee due to the loss of a potential appointment.